When Kyndryl separated from IBM in 2021, it inherited a series of complex legacy systems that did not align with its simplified business and evolving technology strategy. The overgrown landscape, which was made up of 1,800 applications, was not fit for purpose and required over 50 server locations. Data was scattered throughout the organisation, with more than 68 disparate information warehouses, multiple master data apps and visualisation tools and no central governance leading to limited data visibility. 

The firm needed to pivot to a new, cost-effective and streamlined environment that could scale with its business requirements. Furthermore, it had a 24-month transition window to complete this transformation, which also needed to adhere to specific principles. It needed to be human, customer, skill and culture focused.

The firm needed to pivot to a new, cost-effective and streamlined environment that could scale with its business requirements. Furthermore, it had a 24-month transition window to complete this transformation, which also needed to adhere to specific principles. It needed to be human, customer, skill and culture focused.